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The technological revolution forces law firms to use new tools such as Artificial Intelligence or Chatbots

The legal sector is, in general, a sector that is finding it more difficult to adapt to technology. There are still many lawyers who work on paper, who cover laws and jurisprudence in books.

It is true that the pandemic has changed the mentality of millions of companies. Where teleworking was once unheard of, it is now the order of the day. Where video calls used to be a last resort, they now take place almost on a daily basis, both in departmental meetings and in meetings with clients. 

We do not know what social or technological changes will transform the way we work. What we do know is that lawyers have technology that has never been available to us before, allowing us to work faster and more efficiently. Is it worth investing in technology? Yes.

In the case of Artificial Intelligence (AI), many law firms are betting on this tool, which is in constant transformation. AI helps to shorten the time spent on documentary and jurisprudential research, for example. 

Also, AI experts believe that it can be a great companion for the lawyer when it comes to decision-making. 

Another tool that a law firm can use is the chatbot, either through the website or through instant messaging applications such as Telegram. The chatbot turns out to be a tool that tries to guarantee a certain quality of attention to potential clients. It means giving a quick response to customers who need constant attention. 

While it is true that chatbots currently serve as messengers between clients and lawyers, it is quite possible that in the future we will see chatbots advising clients. 

Today, lawyers have a wide variety of technological devices and tools at their disposal. Using them requires an expense on the part of the organisation, and a certain amount of training for lawyers. Traditional lawyering, as we know it, will undergo a major transformation. 

Lawyers must strive not to work less, but to increase the quality of their services, which will be the most sought-after element in an increasingly globalised market.